Customer Service

To Order By Phone: Toll Free 1.877.569.4880 Mon-Sat 9am-6pm Sun 12pm-5pm EST.

SHIPPING
All in stock items are shipped within 2-3 business days after your order is placed. If an item you order is not in stock you will be notified as soon as possible. Shortly after your order is prepared for shipping you will be notified via e-mail with a UPS tracking number.

SHIPPING RATES:
Free Shipping on all orders $200* and over

For all orders under $200* the following rates apply:

  • Standard Shipping UPS SurePost: $9.00
  • UPS Ground: $12.00
  • UPS 2nd Day: $25.00

(*Merchandise total before tax)

WHERE DO I SEND MY RETURN/EXCHANGE?
Jildor Shoes
3580 Oceanside Road
Oceanside, NY 11572

EVEN THOUGH WE HATE TO SAY NO,
THESE ARE SOME THINGS WE CAN NOT DO.


Guarantee next day delivery.
Cover additional shipping costs incurred when sending
a package abroad.

INTERNATIONAL CUSTOMERS
Jildorshoes .com is currently unable to process international orders.  We apologize for the inconvenience.  Please email customerservice@jildorshoes.com for further assistance.

RETURNS
Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (minus the original shipping charge). If you choose to use the enclosed pre-paid UPS return label a fee of $7 will be deducted from the price of your shoes.

EXCHANGES
Exchanges are part of our simple FREE exchange process. Just request a replacement item on the enclosed return/exchange form and use the FREE
pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange during the return process or call us to put the item on hold for you.

HOW FAST WILL I RECEIVE MY ORDER?
Remember to add 2-3 business days processing time in addition to shipping time when calculating expected delivery date. If you need your shoes by a specific date please call toll free 877-569-4880 and we will do our best to accommodate your request. We know you want your shoes as soon as possible and we will make every effort possible to get them to you sooner than you expect. Jildor Shoes ships exclusively via UPS. Typically, orders are shipped in 1-2 business days from date of your order. Our goal is to deliver 100% of our orders in 7 business days or less regardless of where in the U.S. you live, even with UPS Ground service.