Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (minus the $5 UPS return label charge if used).
We ship via UPS to US addresses only. All in stock items are shipped within 2-3 business days after your order is placed. If an item you order is not in stock you will be notified as soon as possible. Shortly after your order is prepared for shipping you will be notified via e-mail with a UPS tracking number. Use the map below to determine approximate shipping time for UPS Ground service. Generally speaking, if you live in the yellow or gold areas of the map there is no need to choose 2nd Day Air.
UPS Ground: Flat fee of $5.00
2nd Day: Flat fee of $15.00
3rd Day Select: Flat Fee of $12.00
Mail your item(s) using the included return label, and we'll simply deduct a flat fee of $6.00 from your order refund for return postage. If you choose to not use the included return label we will simply issue you a refund on the price of the shoes (minus the original shipping charges).
Exchanges are part of our simple FREE exchange process. Just request a replacement item on the enclosed return/exchange form and use the FREE pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange during the return process or call us to put the item on hold for you.
We are now shipping to Puerto Rico via UPS 2nd Day Air. All customers from Puerto Rico must choose the 2nd Day Air Flat rate shipping method for $15. At this time this is the only method available to customers in Puerto Rico.
JildorShoes.com has a new international shipping solution, so you can now ship thousands of your favorite products to international destinations. Just choose your country and currency at the Internatinal Website link in the upper right hand corener and click "Update country and currency" to shop. We're also happy to announce that your order total will include all costs to get the products directly to your door, so you won't have any additional charges when the product arrives. Once you submit your order, the total is guaranteed at the exchange rate indexed when you placed your order.