To order by phone

Toll Free 1.877.569.4880 Mon-Sat 9AM-6PM Sun 12PM-5PM EST

Shipping

In celebration of our 60th anniversary we are now offering NEW flat rate shipping. Ship your entire order for one low flat fee. We ship via UPS to US addresses only. All in stock items are shipped within 2-3 business days after your order is placed. If an item you order is not in stock you will be notified as soon as possible. UPS Ground shipping charges are a flat $5.00 charge for the entire order. UPS 2nd Day Air shipping charges are $15.00 flat fee for the entire order. UPS 3 Day Select shipping charges are $12.00 flat fee for the entire order. Shortly after your order is prepared for shipping you will be notified via e-mail with a UPS tracking number. Use the map on the shipping page to determine approximate shipping time for UPS Ground service. Generally speaking, if you live in the yellow or gold areas of the map there is no need to choose 2nd Day Air.

Returns

Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (minus the original shipping charge). If you choose to use the enclosed pre-paid UPS return label a fee of $5 will be deducted from the price of your shoes.

Exchanges

Exchanges are part of our simple FREE exchange process. Just request a replacement item on the enclosed return/exchange form and use the FREE pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange during the return process or call us to put the item on hold for you.

Where do I send my return/exchange?

Jildor Shoes
3580 Oceanside Road
Oceanside, NY 11572

How fast will I get my order?

Remember to add 2-3 business days processing time in addition to shipping time when calculating expected delivery date. If you need your shoes by a specific date please call toll free 877-569-4880 and we will do our best to accommodate your request. We know you want your shoes as soon as possible and we will make every effort possible to get them to you sooner than you expect. Jildor Shoes ships exclusively via UPS. Typically, orders are shipped in 1-2 business days from date of your order. Our goal is to deliver 100% of our orders in 7 business days or less regardless of where in the U.S. you live, even with UPS Ground service.

Even though we hate to say no, these are some things we can NOT do.

Guarantee next day delivery.
Ship to PO Boxes.

International Customers

We accept international orders (including Canada and Puerto Rico), we process international orders through International Checkout. Please be sure your cart is complete before transferring to their site by selecting the button below: Once you have followed the link to their site, you will be able to see shipping costs and handling fees before you place your order. The transaction will be filled by International Checkout and the items forwarded to you. You will be billed by them. Once complete, all future inquiries about this order should be made to customersupport@InternationalCheckout.com To place an international order by phone, please call 1.310.601.8196 www.internationalcheckout.com

Live Chat

We now offer the ability to chat live with us on our site by using the Chat With Us Live link on the header of each page with the exception of the Jildor Blog. Click on that link to initiate the live chat. Our customer service representatives are available to help you with any information or problems you maybe having. The Live Chat customer service hours are Monday - Saturday 9AM - 5PM EST. You can also contact us toll-free at 1-877-569-4880.