All in stock items are shipped within 2-3 business days after your order is placed. If an item you order is not in stock you will be notified as soon as possible. Shortly after your order is prepared for shipping you will be notified via e-mail with a UPS tracking number.
WHERE DO I SEND MY RETURN/EXCHANGE?
Standard: Flat Fee of $5.00
UPS Ground: Flat Fee of $9.00
3rd Day Select: Flat Fee of $15.00
2nd Day: Flat Fee of $20.00
3580 Oceanside Road
Oceanside, NY 11572
EVEN THOUGH WE HATE TO SAY NO,
THESE ARE SOME THINGS WE CAN NOT DO.
Guarantee next day delivery.
Cover additional shipping costs incurred when sending
a package abroad.
JildorShoes.com has a new international shipping solution, so you can now ship thousands of your favorite products to international destinations. Just choose your country and currency at the Internatinal Website link in the upper right hand corner and click "Update country and currency" to shop. We're also happy to announce that your order total will include all costs to get the products directly to your door, so you won't have any additional charges when the product arrives. Once you submit your order, the total is guaranteed at the exchange rate indexed when you placed your order.
Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (minus the original shipping charge). If you choose to use the enclosed pre-paid UPS return label a fee of $5 will be deducted from the price of your shoes.
Exchanges are part of our simple FREE exchange process. Just request a replacement item on the enclosed return/exchange form and use the FREE
pre-paid UPS return label to send your item(s) back. Exchanges are always subject to availability at the time your return is received and processed. If you are afraid the item you need is going to sell out, you can always place a new order rather than request an exchange during the return process or call us to put the item on hold for you.
HOW FAST WILL I GET MY ORDER?
Remember to add 2-3 business days processing time in addition to shipping time when calculating expected delivery date. If you need your shoes by a specific date please call toll free 877-569-4880 and we will do our best to accommodate your request. We know you want your shoes as soon as possible and we will make every effort possible to get them to you sooner than you expect. Jildor Shoes ships exclusively via UPS. Typically, orders are shipped in 1-2 business days from date of your order. Our goal is to deliver 100% of our orders in 7 business days or less regardless of where in the U.S. you live, even with UPS Ground service.
We now offer the ability to chat live with us on our site by using the Chat With Us Live link on the header of each page with the exception of the Jildor Blog. Click on that link to initiate the live chat. Our customer service representatives are available to help you with any information or problems you maybe having. The Live Chat customer service hours are Monday - Friday 9AM - 5PM EST. You can also contact us toll-free at