To order by phone

Toll Free 1.877.569.4880 Mon-Sat 9AM-6PM Sun 12PM-5PM EST

Returns / Exchanges

Simply put, if you are not satisfied with your purchase for any reason, you may return it. New unworn merchandise will be refunded in the same manner it was paid for (shipping charges are not refundable). If you wish to return or exchange an item, simply fill out the form included with your order. Pack your return in the original or other suitable carton. Please do NOT place tape or shipping labels on the shoe box. For your protection please make sure you get a tracking number from your shipper. We recommend United Parcel Service, but you may select your preferred carrier.

Where do I send my return/exchange?

Jildor Shoes
3580 Oceanside Road
Oceanside, NY 11572

How fast will I get my order?

Remember to add 2-3 business days processing time in addition to shipping time when calculating expected delivery date. If you need your shoes by a specific date please call toll free 877-569-4880 and we will do our best to accommodate your request. We know you want your shoes as soon as possible and we will make every effort possible to get them to you sooner than you expect. Jildor Shoes ships exclusively via UPS. Typically, orders are shipped in 1-2 business days from date of your order. Our goal is to deliver 100% of our orders in 5 business days or less regardless of where in the U.S. you live, even with UPS Ground service.

Even though we hate to say no, these are some things we can NOT do.

Guarantee next day delivery.
Ship to PO Boxes.

International Customers

We accept international orders (including Canada and Puerto Rico), we process international orders through International Checkout. Please be sure your cart is complete before transferring to their site by selecting the button below: Once you have followed the link to their site, you will be able to see shipping costs and handling fees before you place your order. The transaction will be filled by International Checkout and the items forwarded to you. You will be billed by them. Once complete, all future inquiries about this order should be made to customersupport@InternationalCheckout.com To place an international order by phone, please call 1.310.601.8196 www.internationalcheckout.com